Website: SnappGen.in
Company: Playcloud Technologies Private Limited
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use SnappGen.in and our AI services. By using our website or services, you agree to the practices described here.
1) Who We Are (Data Controller)
Playcloud Technologies Private Limited (“SnappGen”, “we”, “us”, “our”) is the data controller for information processed via SnappGen.in.
Registered Address:
10th floor, RMZ Latitude Commercial Building, Bellary Rd, Vinayakanagar, Byatarayanapura, Bengaluru, Karnataka 560024, India.
Contact: support@snappgen.in | +91 98204 42749
2) Services Covered
This policy applies to all AI features offered by SnappGen.in, including:
- AI Headshot / Image Generation
- AI Video Generation
- Text-to-Video
- Text-to-Audio / Voice
- Lipsync Videos
- Image-to-Video
- Text-to-Image
All services are digital and delivered online.
3) Information We Collect
3.1 Account & Contact Data
Name, email, phone number, password (hashed), and country/region you provide during sign-up or checkout.
3.2 Input & Output Data (User Content)
Images, audio, video, text prompts you upload to generate outputs, and the resulting AI outputs.
Retention for User Content:
We process inputs temporarily to generate outputs. By default, inputs are not retained after generation beyond what is necessary for processing, fraud prevention, or troubleshooting. If your account allows saving outputs/credits/history, those items are stored only if you choose to keep them and can be deleted by you at any time.
3.3 Transaction Data
Order IDs, transaction timestamps, plan/coin purchases, amounts, and status. We do not store full card/UPI details; payments are handled by third-party payment processors.
3.4 Technical & Usage Data
Device/browser type, IP address, log files, session analytics, cookies or similar technologies for security, performance, and product improvement.
4) Why We Use Your Information (Purposes)
- Service delivery
- Payments & invoicing
- Support & communication
- Security & fraud prevention
- Improvement & analytics
- Legal compliance
5) Legal Basis (for global users)
Consent, Contract, Legitimate Interests, Legal Obligation.
(For India, we align with the Digital Personal Data Protection Act, 2023. For EU/EEA users, we align with key GDPR principles.)
6) Payments
Payments are processed by third-party payment processors. We receive confirmation (success/failure, masked details, and reference IDs) but do not store full card/UPI credentials on our servers.
7) Cookies & Similar Technologies
We use necessary cookies for login, session management, and security; and performance/analytics cookies to improve features. You may adjust browser settings to limit cookies; some features may not function without them.
8) Data Sharing & Transfers
We do not sell your personal data. We may share limited data with service providers, legal authorities when required, and in business transfers, with safeguards for cross-border transfers.
9) Data Retention
- User Content: Temporarily retained for processing/delivery; saved items persist until you delete them.
- Transaction & Account Records: Kept as required by law (typically 5–8 years).
- Logs & Security Data: Retained for a limited period for security/diagnostics.
10) Your Rights
Access, correct, delete, withdraw consent, object/restrict (as applicable). Email support@snappgen.in from your registered address. We may verify your identity.
11) Security
We use reasonable administrative, technical, and organizational measures (encryption in transit, access controls, least-privilege, monitoring). No method is 100% secure; we continuously improve safeguards.
12) Children’s Privacy
Not intended for children under 13 (or applicable age). If a minor’s data was provided, contact us for removal.
13) Third-Party Links
Third-party sites/apps have their own policies; please review them separately.
14) Changes to This Policy
We may update this policy; the “Last updated” date reflects the latest version. Material changes will be posted here and, where appropriate, notified in-app or by email.
15) Contact & Grievance Redressal
Data Protection / Privacy Contact:
support@snappgen.in | +91 98204 42749
Grievance Officer (India – IT Rules/DPDP):
Name: Grievance Officer, Playcloud Technologies Private Limited
Email: grievance@snappgen.in
Address:
10th floor, RMZ Latitude Commercial Building, Bellary Rd, Vinayakanagar, Byatarayanapura, Bengaluru, Karnataka 560024, India.
We aim to acknowledge grievances within 48 hours and resolve them within 15 working days.